Appointments

Appointments usually last 10 minutes. If you have more than one issue to discuss, let us know when booking so we can allow more time.

We send appointment confirmations, reminders, and important information by text. If you don’t want to receive texts, just tell the Reception Staff, and they will update your details. Please keep your contact information up to date so we can reach you.

Please be on time for your appointment. If you are more than halfway through your scheduled time, the doctor may not be able to see you. If you miss your appointment, you will need to reschedule for the next routine appointment, unless it is an emergency.

1. Online: Go to https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81027 select “Other Admin Request” and complete the “Cancel an Appointment” form. 
2. Text link: Use the link in your appointment confirmation text — available 24/7 up to an hour before your appointment.
3. Phone line: Choose the dedicated cancellation option — no need to wait on hold.
4. In person: Pop in and let a member of the team know; we’ll take care of it.

If you do not cancel your appointment you will receive a 'Did not attend' text message.  If you do not attend on multiple occasions, you may be removed from the practice.

Please tell us if you need an interpreter, have special communication needs, prefer a certain doctor or nurse, or want to have your appointment by phone, face-to-face, or video call, let the receptionist know when you book.

You can pre-book appointments around your busy daily schedules and appointments are available 7 days a week.

Click here for more information.

Please call the practice on 01642 745800 and select option 1.  Please try and request a home visit as early as possible in the day.  The doctor will telephone the patient before the home visit is guarunteed.  Home visits are only appropriate for patients who cannot attend the surgery in person.

To book a routine clinical appointment, you can submit a non-urgent medical request via SystmConnect.  This will then be triaged by our dedicated team and we will be in contact with a suitable appointment. Use this link to access SystmConnect to submit a request for a routine appointment: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81027  

As a Training/Teaching Practice we have a commitment to the education and training of GP Registrars and Medical Students. You will always be asked if you consent to a student being present during your consultation.

If you think you need to be seen urgently, please call the practice. You will be added to the telephone triage list.  A member of the team will make contact with you by telephone and if deemed necessary a face to face appointment will be arranged. #

Please do not submit urgent queries using SystmConnect. If your query is urgent you should call the practice on 01642 745800.

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

• Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
• Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you're using them correctly.
• Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
• Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

 At TBMG, we have a team of skilled staff who work with our GPs to care for patients. When you contact us, our receptionists might ask a few questions to make sure you see the right person. Here's who you might see:

• Practice Nurse: Practice nurses help with checking your health, treating illnesses, and giving advice to keep you healthy. They work with doctors to care for patients.

• Healthcare Assistant: Healthcare assistants do things like dressing wounds, giving vaccines, taking blood pressure, doing health checks, and more.

• Clinical Pharmacist: Our clinical pharmacists help with medicine reviews, answering questions about your medication, and making sure you're on the right medicine.

• Pharmacy Technician: They help with repeat prescriptions, changing how much medicine you get, and finding other medicines if your usual one isn't available.

• Mental Health Practitioner: They support both children and adults with emotional and mental health issues, providing longer appointments and connecting you to the right services.

• Social Prescribers: They help patients with non-medical issues like finances, work, emotional well-being, and loneliness, to improve your overall health.

• First Contact Practitioner: If you have problems with your muscles, bones, or joints and haven't seen a GP yet, they can assess and treat you, and refer you for x-rays or other treatments if needed.

• Advanced Practitioner: They assess your symptoms, give a diagnosis, and decide the best treatment plan. They can also arrange for tests and investigations if needed.

• General Practice Assistant: GPAs offer services like vaccinations, health checks, and annual reviews, with longer appointments to give more time to address your needs.

For information related to named accoutnable GPs, please see policies.