SystmConnect

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1.      Beginning on the home page of the practice website: https://www.yarmmedicalpractice.nhs.uk/  

2.      Scroll down until you see the SystmConnect Section:

3.      To find out more about SystmConnect, click the link in the text box. To submit a new request, simply click anywhere on the larger SystmConnect graphic.

4.      OPTIONAL: Log in using your SystmOnline or NHS App information. This will speed things up and mean you won’t need to enter all your information e.g. name, address etc.

a.      On the next screen, you will see a range of categories. Please note that some categories include multiple options, please look at the table below for what request types are in each category:

b.      

5.      After clicking the category – in this case "Other admin request" you will see the types of requests within the category. Click on the type of query you wish to send. In this case, we have highlighted "Patient details update" where you might request a change of address, for example:

6.      We need to make sure you are not trying to contact the practice for emergency reasons. Please acknowledge that you are raising a non-urgent request:

7.      Complete the form with the information that the practice needs to know to handle your request correctly and efficiently:

8.      Once complete, click the "Next" button at the bottom of the form:

9.      Fill out your information indicating whether the request is for you, someone else or if you are a healthcare professional.

a.      If it is on behalf of someone else the form will ask for both your information, and the information of the person you are raising the request for:

10. Once you have completed all the required fields, you can click on the submit button located at the bottom of the form:

11.  You will see a confirmation message advising that your request has been submitted. You don't need to take any further action, and the practice team will be in touch with the next steps. This could be via SMS/email/phone call.

a.      Please note: If you need to withdraw or correct a request it is advisable for you to call the practice, instead of submitting another request as it is likely that your first request will be seen first.

Click here to download a printer friendly version of this text-only guide. 

1.      Beginning on the home page of the practice website: https://www.yarmmedicalpractice.nhs.uk/  

2.      Scroll down until you see the SystmConnect Section/graphic.

 3.      To find out more about SystmConnect, click the link in the text box https://yarmmedicalpractice.nhs.uk/systmconnect. To submit a new request, simply click anywhere on the larger SystmConnect graphic.

4.      OPTIONAL: Log in using your SystmOnline or NHS App information. This will speed things up and mean you won’t need to enter all your information e.g. name, address etc.

a.      On the next screen, you will see a range of categories. Please note that some categories include multiple options, please look at the table below for what request types are in each category:

5.      After clicking the category – in this case "Other admin request" you will see the types of requests within the category. Click on the type of query you wish to send. For example, "Patient details update" where you might request a change of address.

6.      We need to make sure you are not trying to contact the practice for emergency reasons. Please acknowledge that you are raising a non-urgent request:

7.      Complete the form with the information that the practice needs to know to handle your request correctly and efficiently:

8.      Once complete, click the "Next" button at the bottom of the form:

9.      Fill out your information indicating whether the request is for you, someone else or if you are a healthcare professional.

a.      If it is on behalf of someone else the form will ask for both your information, and the information of the person you are raising the request for:

10. Once you have completed all the required fields, you can click on the submit button located at the bottom of the form:

11.  You will see a confirmation message advising that your request has been submitted. You don't need to take any further action, and the practice team will be in touch with the next steps. This could be via SMS/email/phone call.

a.      Please note: If you need to withdraw or correct a request it is advisable for you to call the practice, instead of submitting another request as it is likely that your first request will be seen first.

What is SystmConnect?
SystmConnect is a secure online service that allows you to contact Yarm Medical Practice without needing to call or visit. You can request help, update your details, or ask questions at a time that suits you.

When will SystmConnect be available? 
SystmConnect will be available from May 2025 and will be accessible to all registered patients. It will be available for non-urgent administrative and medication queries.  

What can I use SystmConnect for?

• Get help with non-urgent health problems
• Request vaccines
• Submit medication queries
• Request an NHS Health Check
• Request a Smear 
• Request travel advice and vaccines
• Update your personal information
• Request GP letters
• Request updates on referrals

Will SystmConnect replace eConsult?  
Yes, SystmConnect has replaced the eConsult service. 

Is SystmConnect secure? 
Yes, SystmConnect is a secure service that protects your personal and medical information and it feeds directly to the clinical system where we hold your medical records. 

I’m not comfortable using online services. Can I still contact the practice?
Absolutely. You can continue to contact us by phone or visit the practice as usual. SystmConnect is an additional option designed to make communication easier for those who wish to use it.

How do I register for SystmConnect? Do I need an account?
You do not need to register for an account to use SystmConnect. 

Do I need to download an app to use SystmConnect?
No, SystmConnect works through a secure web portal and does not require any app downloads.

Will using SystmConnect reduce waiting times on the phone?
That is our aim. By using SystmConnect, more patients can contact the practice without tying up phone lines, helping reduce waiting times for everyone.

Can I use SystmConnect on my phone or tablet?
Yes, SystmConnect is accessible on computers, smartphones, and tablets with internet access.

What if I have an urgent request or medical emergency?
If you have an urgent request or medical emergency, please do not use SystmConnect. As appropriate, please contact the practice / NHS 111 / 999 or go directly to your nearest emergency department.

Can I use SystmConnect to book or cancel appointments?
Currently, appointment booking and cancellations are handled through the usual channels. SystmConnect is primarily for requests and communications. Please use our phone lines or existing online systems for appointments.

How quickly can I expect a response after submitting a request via SystmConnect?
We aim to respond to all requests within 3-5 working days. Please note that urgent issues should not be submitted via SystmConnect.

Will using SystmConnect affect my privacy?
No. Your information is stored securely in line with NHS data protection standards and will only be accessed by authorised practice staff.

What if I make a mistake or want to change my request after submitting it?
Please contact the practice directly as soon as possible by phone or in person to update or cancel your request.

Can carers or family members use SystmConnect on behalf of patients?
Yes, but they must have appropriate consent from the patient to access their medical information or submit requests on their behalf.

Is SystmConnect available for all age groups?
Yes, but patients under 16 should have a parent or guardian assist with using the service.